Family At Our Core
Kaytown Shoes is proud to be a family business.
It’s one of the characteristics that inspires us to provide the best customer services, comfort footwear and prices.
Stop by our store to discover how family values can revolutionize your shopping experience.
We have all your favourite brands
FAQ
Shipping
Returns
Shipping within Australia
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We use Couriers Please and Australia Post (Registered Post) for all deliveries and aim to process and deliver your goods within 7 working days of receiving your order. (At times we have to order them in, thus may take a few more days.) Delivery will be between 9 am - 5 pm, Monday to Friday.
A signature is required on receipt of your goods. For this reason, a work address is preferred to ensure you receive your parcel in a timely fashion. If no one is at the Delivery address to receive the goods, a card will be left advising that the parcel can be collected from the nearest Post Office or Couriers Please Depot.
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Postage & Handling
A rate of $15.00 for postage and handling applies per pair anywhere in Australia.
Postage Discounts may apply for multiple orders.
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Delivery fees may be subject to change without notice and will be posted on the website at the time of change.
International Shipping
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Postage to USA $42.00 AUD per pair.
Postage to UK $50.00 AUD per pair.
Postage to New Zealand $28.00 AUD per pair.
We post anywhere in the world.
Please email us if you are in another area.
All prices above include postage and handling.
Up to 14 days for overseas orders.
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Any Queries please contact us via our "Contact Us" page.
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Delivery
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Shoes will be processed and dispatched within 2 working days upon receipt of your order. All stock is subject to availability.
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Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection.
You can choose between a refund, exchange or credit where goods are faulty, wrong described, different from a sample shown to you or don't do what they are supposed to do.
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If the size is incorrect, we will gladly exchange your pair for the next size most suitable, or alternatively a different style if required.
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Returns will be accepted if the product is returned in its original packaging, is free from marks, has not been worn, or if the product is deemed to be faulty.
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Please contact us within 7 days if you are not happy with your purchase to discuss a refund/exchange. (ONLY FOR INTERNET PURCHASES)
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Address for Returns
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Townsville
2/17 Yeatman St
HYDE PARK Q 4812
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Townsville
Shop T22-23
Fairfield Central S/C
2/30 Lakeside Drv
IDALIA Q 4811
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Ayr
121 Queen St
AYR Q 4807
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Privacy Policy
We respect your right to privacy. We do not use any information that you provide to us for any purpose other than fulfilling your order, providing you with requested information and informing you of special offers from time to time. We do not release it to third parties for any reason whatsoever, except where required by law. We do not use it for general marketing purposes.
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We use the latest available technology and sound commercial practices to prevent unauthorised access to your information. We regard email communications as confidential and private, and subject to this policy.
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On December 21 2001 the Federal Governments National Privacy Principles came into effect to prevent individuals personal information being misused by organisations. The legislation covers the collection of information from consumers and we are fully compliant with this legislation. If you would like more information about this legislation go to www.privacy.gov.au
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If you have any concerns at all about shopping online please feel free to contact us.
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